Who we are
Our website address is: https://elegancecosmeticclinic.ca. Elegance Cosmetic & Laser Clinic is a professional provider of cosmetic and laser services located in Thornhill, Ontario. We collect personal data to improve service quality, manage appointments, and inform users about relevant offers and services.
What personal data we collect and why
We collect the following personal information through online and paper-based forms:
- First Name
- Last Name
- Email Address
- Phone Number
We collect this information to:
- Book and manage appointments
- Send promotional messages and newsletters (only with your consent)
- Understand customer interests and improve our offerings
Comments
If visitors are allowed to leave comments, we may collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. We do not currently offer commenting on our website.
Media
We advise users not to upload media to the website. However, if uploads become possible, users should avoid submitting images with embedded location data (EXIF GPS), as visitors can download and extract such data.
Cookies
Our website uses cookies to enhance your experience, including:
- Google Analytics (via Google Site Kit & MonsterInsights) for user behavior tracking
- Google Ads for personalized advertising
- Functional cookies to remember user preferences
You can control cookie settings via your browser or reject tracking cookies via the site’s cookie consent banner.
Embedded content from other websites
Articles or pages may include embedded content (e.g., Instagram videos, YouTube clips, Google Maps). Embedded content behaves as if you’ve visited the source website directly and may collect data or use cookies accordingly.
Who we share your data with
We work with the following third parties to provide and enhance our services:
- Google Ads – for advertising
- Google Analytics – for visitor analysis
- HubSpot CRM (planned) – to manage client relationships and improve communication
These providers may process your data on servers located in the United States.
How long we retain your data
We retain your personal data as long as you remain an active client. After service inactivity, we retain your data for an additional 2–3 years for business and legal purposes. If data is provided through comments or user registration (if enabled), it may be retained indefinitely.
What rights you have over your data
You can:
- Request a copy of the personal data we store about you
- Ask for corrections to inaccurate or outdated data
- Request deletion of your data, subject to legal obligations
- Withdraw your consent for receiving marketing messages
To exercise these rights, please contact us via email or phone, or visit our clinic.
Where your data is sent
Data may be sent to:
- Automated spam detection services (if commenting is enabled)
- Secure third-party services based in the United States (e.g., Namecheap for hosting, Google, HubSpot)
By using our site, you agree to this international transfer and processing of your data.
Legal compliance
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We follow lawful, fair, and transparent procedures to handle your data.